Refund & Return Policy

Last updated: [25/12/2025]

Thank you for shopping at TheBagStuff. We strive to ensure that our customers are satisfied with their purchases. Please read this Refund & Return Policy carefully before placing an order.

By purchasing from http://thebagstuff.com, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• The product is unused, unwashed, and in its original packaging with tags intact

Returns will not be accepted for:

• Change of mind / personal preference
• Minor color or design variations due to lighting or screen resolution
• Products showing signs of use, wear, or damage caused after delivery

2. How to Request a Return

To initiate a return request:

1. Email us at support@thebagstuff.com
2. Mention your Order ID
3. Attach clear images or videos showing the issue

Our team will review your request and respond within 2–3 business days.

3. Return Approval & Pickup

• Once approved, we will arrange a reverse pickup or provide return instructions
• Products must be securely packed to avoid damage during transit
• If the returned product does not meet our eligibility criteria, the return may be rejected

4. Refund Policy

a) Refund Method

• Approved refunds will be processed to the original payment method only
• We do not offer cash or offline refunds

b) Refund Timeline

• Refunds are initiated within 5–7 business days after the returned product is received and inspected
• The actual credit time may vary depending on your bank or payment provider

5. Replacement Policy

• If eligible, customers may opt for a replacement instead of a refund
• Replacements are subject to product availability
• If the replacement item is unavailable, a refund will be issued

6. Cancellation Policy

• Orders can be cancelled before shipment only
• Once the order is shipped, cancellation is not possible
• To request cancellation, contact us immediately at support@thebagstuff.com with your Order ID

7. Shipping Charges

• Shipping charges (if any) are non-refundable, except in cases where the product is damaged, defective, or incorrect

8. Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased during clearance or sale (unless damaged or incorrect)
• Gift cards or promotional items (if applicable)

9. Delayed or Missing Refunds

If you have not received your refund:

1. Check your bank account or payment app
2. Contact your payment provider
3. If the issue persists, contact us at support@thebagstuff.com

10. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be effective immediately upon posting on this page.

We encourage customers to review this policy periodically.

11. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact:

Email: support@thebagstuff.com

By placing an order on our Website, you acknowledge that you have read and agreed to this Refund & Return Policy.